Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashing frequently

  • 5 replies
  • 25 have this problem
  • 1 view
  • Last reply by bumpypoo

bumpypoo
bumpypoo
more options

I've set up a custom desktop for a relative, installed windows 7, firefox 24, etc. Since install FF has been crashing multiple times a day. I cleaned the registry, uninstalled, reinstalled, scanned for spyware/viruses downgraded to version 19 and though 19 seems more stable, it has still crashed in the last 24 hours.

The only crash report I have is from the downgraded version: bp-be23ef36-4add-489f-95c7-7c0092130924 9/24/20136:13 AM

Thanks!

I've set up a custom desktop for a relative, installed windows 7, firefox 24, etc. Since install FF has been crashing multiple times a day. I cleaned the registry, uninstalled, reinstalled, scanned for spyware/viruses downgraded to version 19 and though 19 seems more stable, it has still crashed in the last 24 hours. The only crash report I have is from the downgraded version: bp-be23ef36-4add-489f-95c7-7c0092130924 9/24/20136:13 AM Thanks!

All Replies (5)

kobe
kobe
more options

Turn the Firefox Ionmonkey etc. javascript compiler's off.

Go to about:config and search for "jit". Set these values below to false "javascript.options.methodjit.chrome" and "javascript.options.methodjit.content".

For help using about:config, refer to kb.mozillazine.org/About:config

bumpypoo
bumpypoo Question owner
more options

Thanks, will give it some time and see what happens.

user633449
user633449
more options

Update to Firefox 24, get a crash, and let me know. I'll show you how to grab a crash then.

bumpypoo
bumpypoo Question owner
more options

Got my first crash since the update:

bp-86ed4008-5850-4ac1-afbb-a9fef2130924 9/24/2013 6:43 PM

bumpypoo
bumpypoo Question owner
more options

Updated to latest FF, I've had a few crashes at this point:

bp-a9baf02c-fd03-4bd3-8382-c3cce2130926 9/26/2013 2:10 PM bp-ebfcc0c6-7b04-41be-aad2-ea7642130926 9/26/2013 2:10 PM 0e20cef4-0e3d-4bec-a613-7bb93491af06 9/25/2013 6:38 AM bp-52330bda-5925-4ff5-8e7a-e7fce2130925 9/25/2013 6:13 AM bp-dc3ecaae-0c32-403a-9d3f-286982130925 9/24/2013 9:47 PM bp-86ed4008-5850-4ac1-afbb-a9fef2130924 9/24/2013 6:43 PM

Modified by bumpypoo