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I use FireFTP to upload files. This past week the profilesuddenly stopped connecting. Ideas?

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  • Last reply by gufychik

gufychik
gufychik
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I manage two Websites and use FireFTP to upload files for both of them due to FireFTP's ease of use. I've never had a problem connecting before last week. The files on the host (my computer) show, but there is no response when I click on the "Connect" button. These were already established profiles and have worked before, and I have made no changes. I've tried to make the connection fairly frequently over the past week (this has been going on for a full week now), and tried a few minutes ago to confirm there was still a problem. There is. Did I have only a limited time to use FireFTP? If so, I don't recall being advised of that when I downloaded and installed it. I'd gladly pay a nominal fee just to not have to learn another FTP app, although there are many free FTP apps available on the Internet. Further, Firefox itself is not working -- I can not see any Webpages using Firefox, although in using IE or Chrome, the Webpages I seek come up. In fact, I had to find your Website and fill out this support ticket via IE. What is going on with Firefox and FireFTP? Thx.

I manage two Websites and use FireFTP to upload files for both of them due to FireFTP's ease of use. I've never had a problem connecting before last week. The files on the host (my computer) show, but there is no response when I click on the "Connect" button. These were already established profiles and have worked before, and I have made no changes. I've tried to make the connection fairly frequently over the past week (this has been going on for a full week now), and tried a few minutes ago to confirm there was still a problem. There is. Did I have only a limited time to use FireFTP? If so, I don't recall being advised of that when I downloaded and installed it. I'd gladly pay a nominal fee just to not have to learn another FTP app, although there are many free FTP apps available on the Internet. Further, Firefox itself is not working -- I can not see any Webpages using Firefox, although in using IE or Chrome, the Webpages I seek come up. In fact, I had to find your Website and fill out this support ticket via IE. What is going on with Firefox and FireFTP? Thx.

Chosen solution

The second selection, "Firefox can't load Websites but other browsers can," had a good explanation about what may have caused the problem, but the "Firefox connection" tips didn't work, nor did Microsoft's explanation of what to do in Windows Action Center. I am not running a personal firewall or proxy server. I think these tips were possibly for Windows 7, and I am running Windows 8. What did work in the control panel was the selection for Windows Firewalls in the line below the Action Center. I clicked on "Public" (only "Private" was clicked) in the settings line for Firefox, and this fixed my "unable to connect via FireFTP" problem. Thanks for your quick reply.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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If Firefox won't connect, as well as FireFTP not connecting, the most common reason would be a firewall block after the update. That and other reasons are discussed in the following support articles:

Anything there help?

gufychik
gufychik Question owner
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Chosen Solution

The second selection, "Firefox can't load Websites but other browsers can," had a good explanation about what may have caused the problem, but the "Firefox connection" tips didn't work, nor did Microsoft's explanation of what to do in Windows Action Center. I am not running a personal firewall or proxy server. I think these tips were possibly for Windows 7, and I am running Windows 8. What did work in the control panel was the selection for Windows Firewalls in the line below the Action Center. I clicked on "Public" (only "Private" was clicked) in the settings line for Firefox, and this fixed my "unable to connect via FireFTP" problem. Thanks for your quick reply.