Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Audio but no video on many websites

  • 1 reply
  • 10 have this problem
  • 6 views
  • Last reply by Kevin

MGHolley
MGHolley
more options

As an example: http://m.joystiq.com/2014/02/16/plants-vs-zombies-garden-warfare-live-action-trailer-brings-the/?ncid=txtlnkusaolp00000598

There is an MP4 video on the site, which plays fine in Chrome and Android browser. In Firefox, I get to see the preview image with the grey "play" symbol over it, but once I hit it all I get is black screen with audio.

Most of the messages I've seen around this type of error talk about Flash plug-in installs, etc. AFAIK, mp4 isn't flash. I've disabled all my add-ons.

I'm on an HTC One, Android 4.4.2.

Any suggestions?

As an example: http://m.joystiq.com/2014/02/16/plants-vs-zombies-garden-warfare-live-action-trailer-brings-the/?ncid=txtlnkusaolp00000598 There is an MP4 video on the site, which plays fine in Chrome and Android browser. In Firefox, I get to see the preview image with the grey "play" symbol over it, but once I hit it all I get is black screen with audio. Most of the messages I've seen around this type of error talk about Flash plug-in installs, etc. AFAIK, mp4 isn't flash. I've disabled all my add-ons. I'm on an HTC One, Android 4.4.2. Any suggestions?

Chosen solution

It is a bug with joystiq's website. We need them to fix their content.

https://bugzilla.mozilla.org/show_bug.cgi?id=588357

Read this answer in context 👍 1

All Replies (1)

Kevin
Kevin
  • Moderator
more options

Chosen Solution

It is a bug with joystiq's website. We need them to fix their content.

https://bugzilla.mozilla.org/show_bug.cgi?id=588357