Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I did something and now FF is wiped 100% clean. How can I turn back time? Can I use Sync?

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

guyinasheville
guyinasheville
more options

I was trying to get rid of some adware and reset FF. Bad move. In a panic I did a system restore, and now FF is wiped of ALL personal info, add-ons, bookmarks. I show no bookmark backup files. I desperately need my bookmarks back. Can I use Sync to get my stuff back? Is it still on my computer? I know not what to do. Thank you.

I was trying to get rid of some adware and reset FF. Bad move. In a panic I did a system restore, and now FF is wiped of ALL personal info, add-ons, bookmarks. I show no bookmark backup files. I desperately need my bookmarks back. Can I use Sync to get my stuff back? Is it still on my computer? I know not what to do. Thank you.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have used System Restore then Windows may have restored the profiles.ini file to a previous version that doesn't know about the new profile that the reset created.

You can check which profile folders are currently present in the location that Firefox uses and see if you can re-register that profile by creating a new profile and click "Choose folder" to select the location on that lost profile.

In case you need to move over data from a previously used profile, see: