Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

pdf file is send as attachment with mail,but file is not open into receiption mail account

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by Matt

itsupporthospira
itsupporthospira
more options

we have use thunderbird as mail client,user is send mail to thundrbird or msoutlook client. In mail attach PDF file to recipient.Recipient is not able to open pdf file show error"Adobe could not open.....".

we have use thunderbird as mail client,user is send mail to thundrbird or msoutlook client. In mail attach PDF file to recipient.Recipient is not able to open pdf file show error"Adobe could not open.....".

All Replies (3)

christ1
christ1
  • Top 25 Contributor
more options

Do you have Adobe Reader installed?

itsupporthospira
itsupporthospira Question owner
more options

yes, adobe reader is install both side

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

See the steps to fix the issue here https://getsatisfaction.com/mozilla_messaging/topics/why_does_thunderbird_corrupts_pdf_file_attachments#reply_4197276

Config editor article here if needed https://support.mozilla.org/en-US/kb/config-editor

Tools menu can by "discovered" if missing by pressing Alt+T