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Firefox 28.0 frequently crashes

ChazE911
ChazE911
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Auto-updated to 28.0 and Firefox has become so unstable as to be virtually unusable. I had to start Chrome to have a browser up long enough to submit the crash report... Sometimes the crash is spontaneous (no user action in progress), sometimes when I change tabs, sometimes while scrolling

bp-eb4cfcc7-730c-4b2b-a0cf-606fa2140326 3/26/2014 11:15 AM bp-2e201129-9595-4ed0-81d2-4fd8f2140326 3/26/2014 11:14 AM bp-048dba53-8de4-47a0-9e1b-5606e2140326 3/26/2014 11:13 AM bp-28b7841a-5e57-4c8f-8d62-b316a2140326 3/26/2014 10:05 AM bp-765c7168-fd98-4240-8dff-ca5772140325 3/25/2014 7:48 PM

Auto-updated to 28.0 and Firefox has become so unstable as to be virtually unusable. I had to start Chrome to have a browser up long enough to submit the crash report... Sometimes the crash is spontaneous (no user action in progress), sometimes when I change tabs, sometimes while scrolling bp-eb4cfcc7-730c-4b2b-a0cf-606fa2140326 3/26/2014 11:15 AM bp-2e201129-9595-4ed0-81d2-4fd8f2140326 3/26/2014 11:14 AM bp-048dba53-8de4-47a0-9e1b-5606e2140326 3/26/2014 11:13 AM bp-28b7841a-5e57-4c8f-8d62-b316a2140326 3/26/2014 10:05 AM bp-765c7168-fd98-4240-8dff-ca5772140325 3/25/2014 7:48 PM

All Replies (1)

Wesley Branton
Wesley Branton
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This issue could be caused by an add-on installed on Firefox that is not fully compatible with Firefox 28.0.

Please try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.