Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Safe mode gets rid of the crash, but also gets rid of my cookies. Here are my crashes:

bp-37b3733b-3ba4-4705-81c7-c65d42150915 9/15/2015 12:51 AM bp-516c19d0-51b7-4d6e-a10a-cfbbb2150913 9/13/2015 4:28 AM bp-655776d3-d703-4276-9ab4-8bb672150910 9/10/2015 5:27 AM bp-6f1d9c2f-c220-478d-a0d7-a777a2150910 9/10/2015 5:27 AM bp-948c0fb1-8a45-47aa-844a-362fd2150910 9/10/2015 5:25 AM bp-a3af4f02-699a-4f86-9061-7acda2150908 9/8/2015 11:53 AM bp-878941f3-df10-4af8-a5a7-7a3952150908 9/8/2015 11:53 AM bp-83478d02-3e34-43dc-bb7b-61caf2150908 9/8/2015 11:53 AM bp-888fbbd1-8d84-4c5a-b26b-3c1e92150908 9/8/2015 11:52 AM

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

You can check for problems with current Shockwave Flash plugin versions and try this:

• make sure you have the latest Flash version:
  http://www.adobe.com/special/products/flashplayer/fp_distribution3.html
• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin
• disable hardware acceleration in Firefox
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting
• https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

WRusr.dll = Webroot SecureAnywhere

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

If you are still having problems, disable Webroot.

I can't disable my Webroot anti-virus and firewall while using the internet, or my computer will be vulnerable, so that's not an option. My question is when will the next version of firefox will be released, and will it fix my issue. I updated my video driver prior to disabling the hardware acceleration, and it still crashed on going to weather.com, so it's not the video driver or the hardware acceleration. I also updated my Adobe Flash Player, and it still crashed - here's the links for those crashes:

bp-6c4b1c8e-e493-4007-ba21-3677a2150917 9/17/2015 1:22 AM bp-54d091e2-9d06-4e98-84fa-f33e12150917 9/17/2015 1:14 AM bp-be2ce472-7a5e-4807-9aec-41ee62150917 9/17/2015 1:12 AM

Any more ideas?

Next week - Tuesday 09-22 for Firefox 41. https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates

WRusr.dll = Webroot SecureAnywhere

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

the-edmeister said

Next week - Tuesday 09-22 for Firefox 41. https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates

Good, hopefully the new release will solve my problem.

Firefox 41 created problems for me on XP with locking up and not responding if clicking any menu item or tab. So if you are on XP, go back to 40.0 and not 40.0.3.

I'm running Win7 x64, not XP. Version 41.0 didn't fix the problem, either. Hopefully they will fix it by 11/02, as per their calendar (https://wiki.mozilla.org/RapidRelease/Calendar#Future_branch_dates). Thanks for the link, the-edmeister, it helps to know when to look for updates.

Version 41.0.1 seems to have fixed it. www.weather.com is coming in just fine now, no crashes. Thanks, guys.  :)