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Thunderbird not loading properly

  • 1 odgovor
  • 0 ima ovaj problem
  • Posljednji odgovor poslao frisée

simon.l
simon.l
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Thunderbird freezes on loading. It seems to be working (window notifications show incoming mails). The top bar has one item which says "loading" but never does! I am running WIN 11 pro with AVG. I have tried the following: - open TH in program safe mode - Open TH with laptop in safe mode - uninstall and reinstall - Open with antivirus turned off - Deleted all .msf files in current profile (judging by time and date) which seems to have been called xxxxxxxxx.repair . On restart TH did not reinstate the .msf files and the blank frozen screen was still there. - there were about 4 other profiles in the directory although in reality there should only be one. These profiles have various names: defaultnew, default (2 off), default-release and repair. - All profiles except the one with ".repair" were copied to another location before restarting. Any help would be appreciated.

Thunderbird freezes on loading. It seems to be working (window notifications show incoming mails). The top bar has one item which says "loading" but never does! I am running WIN 11 pro with AVG. I have tried the following: - open TH in program safe mode - Open TH with laptop in safe mode - uninstall and reinstall - Open with antivirus turned off - Deleted all .msf files in current profile (judging by time and date) which seems to have been called xxxxxxxxx.repair . On restart TH did not reinstate the .msf files and the blank frozen screen was still there. - there were about 4 other profiles in the directory although in reality there should only be one. These profiles have various names: defaultnew, default (2 off), default-release and repair. - All profiles except the one with ".repair" were copied to another location before restarting. Any help would be appreciated.

All Replies (1)

frisée
frisée
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Is this a new install? If not, which version of TB are you using? You talk about actions you took - such as starting in Safe Mode (hopefully with Networking). Did you get the same problem in Safe Mode? I'm also not sure what the problem is. You say that TB freezes on loading but also that it shows incoming emails. That would suggest that TB has loaded and that the problem is with emails being retrieved. Have you been able to download ANY emails since this problem began or does it always get 'stuck' on the first email?

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