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firefox regularly disables right click, bookmarking, etc and I have to log off and log back on or restart my computer to fix it, then it happens again, always

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  • 1 has this problem
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  • Last reply by philipp

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firefox regularly disables right click, bookmarking, etc and then I cannot even close it so I have to log off and log back on or restart my computer to fix it, then it happens again, ALWAYS happens, ALWAYS.

firefox regularly disables right click, bookmarking, etc and then I cannot even close it so I have to log off and log back on or restart my computer to fix it, then it happens again, ALWAYS happens, ALWAYS.

All Replies (3)

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could you go to the firefox menu New Fx Menu > help Help-29 > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

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I just reset....


Name 	Firefox
Version 	29.0.1
Update History 	
User Agent 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
Profile Folder 	
Enabled Plugins 	about:plugins
Build Configuration 	about:buildconfig
Memory Use 	about:memory
Crash Reports for the Last 3 Days
Report ID 	Submitted

All Crash Reports (including 2 pending crashes in the given time range)
Extensions
Name 	Version 	Enabled 	ID
McAfee SiteAdvisor	3.6.6	false	{4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Important Modified Preferences
Name 	Value browser.cache.disk.capacity	358400
browser.cache.disk.smart_size_cached_value	358400
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size.use_old_max	false
browser.places.smartBookmarksVersion	6
browser.sessionstore.upgradeBackup.latestBuildID	20140506152807
browser.startup.homepage_override.buildID	20140506152807
browser.startup.homepage_override.mstone	29.0.1
dom.mozApps.used	true
extensions.lastAppVersion	29.0.1
gfx.direct3d.last_used_feature_level_idx	0
network.cookie.prefsMigrated	true
places.history.expiration.transient_current_max_pages	104858
plugin.disable_full_page_plugin_for_types	application/pdf
plugin.importedState	true
privacy.sanitize.migrateFx3Prefs	true
Graphics
Adapter Description	Intel(R) HD Graphics Family
Adapter Description (GPU #2)	NVIDIA GeForce GT 540M
Adapter Drivers	igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter Drivers (GPU #2)	nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM	Unknown
Adapter RAM (GPU #2)	2048
Device ID	0x0116
Device ID (GPU #2)	0x0df4
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.16571)
Driver Date	11-28-2010
Driver Date (GPU #2)	11-3-2011
Driver Version	8.15.10.2253
Driver Version (GPU #2)	8.17.12.8577
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 10
Vendor ID	0x8086
Vendor ID (GPU #2)	0x10de
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote	false
AzureCanvasBackend	direct2d
AzureContentBackend	direct2d
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0
JavaScript
Incremental GC 	true
Accessibility
Activated 	false
Prevent Accessibility 	0
Library Versions
	Expected minimum version	Version in use
NSPR	4.10.3	4.10.3
NSS	3.16 Basic ECC	3.16 Basic ECC
NSSSMIME	3.16 Basic ECC	3.16 Basic ECC
NSSSSL	3.16 Basic ECC	3.16 Basic ECC
NSSUTIL	3.16	3.16

Modified by cor-el

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maybe that's an issue with hardware acceleration - please try updating your graphics drivers, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu New Fx Menu > options > advanced > general.