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I am unable to send e-mails – the connection to my server keeps timing out

  • 5 replies
  • 4 have this problem
  • 2 views
  • Last reply by Perry

CherylO96
CherylO96
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I can receive e-mails with no problems, but every time I try to send an e-mail, this is the error I get: Sending of message failed. The message could not be sent because the connection to SMTP server smtp.centurylink.net timed out. Try again or contact your network administrator. My server settings are correct – I have checked them repeatedly. Please help me!!

I can receive e-mails with no problems, but every time I try to send an e-mail, this is the error I get: Sending of message failed. The message could not be sent because the connection to SMTP server smtp.centurylink.net timed out. Try again or contact your network administrator. My server settings are correct – I have checked them repeatedly. Please help me!!

All Replies (5)

Perry
Perry
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Do you have any other email accounts setup on Thunderbird? Or have have you previously had any other accounts setup?

CherylO96
CherylO96 Question owner
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Yes I have had previous accounts set up on Thunderbird.

Perry
Perry
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Okay and the email you are trying to send from is a centurylink.com email account? Can you check the settings to make sure the port is correct?

Port 587 TLS if available

CherylO96
CherylO96 Question owner
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The e-mail is from a centurylink.net account, and I have checked my settings over and over again to make sure they are correct. I have discussed this issue with Century Link repeatedly as well, so it's something with Mozilla Thunderbird.

Perry
Perry
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Are there any other smtp outgoing servers setup on Thunderbird?