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Sent email going to spam.

  • 5 replies
  • 5 have this problem
  • 3 views
  • Last reply by Perry

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I'm having a problem with sending emails via thunderbird. I've setup an IMAP account with SMTP enabled on 2 PCs with the exact same setup. The PCs are in the same home so, same WAN IP. On one PC, I use MS Outlook, whereas, on the other PC I use mozilla thunderbird. Both utilize the exact same setup. Here's the problem: Emails sent from MS outlook go to Inbox to a gmail account, but sent from Mozilla Thunderbird go to spam. How can I resolve this? I checked for blacklisting and it was blacklisted in CBL and I have requested removal from the same, but clearly, there's some issue that can be resolved at my end because the same server sending emails from 2 different email clients is going to 2 different places. I am using SSL-based IMAP and SMTP is enabled for my email server and I'm pretty sure I've setup the email clients correctly using the documentation, but I must be doing something wrong somewhere. Any help would be appreciated.

I'm having a problem with sending emails via thunderbird. I've setup an IMAP account with SMTP enabled on 2 PCs with the exact same setup. The PCs are in the same home so, same WAN IP. On one PC, I use MS Outlook, whereas, on the other PC I use mozilla thunderbird. Both utilize the exact same setup. Here's the problem: Emails sent from MS outlook go to Inbox to a gmail account, but sent from Mozilla Thunderbird go to spam. How can I resolve this? I checked for blacklisting and it was blacklisted in CBL and I have requested removal from the same, but clearly, there's some issue that can be resolved at my end because the same server sending emails from 2 different email clients is going to 2 different places. I am using SSL-based IMAP and SMTP is enabled for my email server and I'm pretty sure I've setup the email clients correctly using the documentation, but I must be doing something wrong somewhere. Any help would be appreciated.

All Replies (5)

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Got a spam filter in your anti virus program? They often treat mail in the inbox from yourself as spam.

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Thank you for your response, but I don't think I've explained it right. I sent the email from an email server in cpanel set up in thunderbird and outlook to a gmail address. I'm not sending it to myself, but from one email to another. I wouldn't need to setup an email client for gmail, I can just access it directly, but I don't need the client for my email server hosted on a website. That's the problem here. When I'm using thunderbird to use my website email, it goes to the gmail's spam, but when I'm using MS outlook, it goes to gmail inbox.

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when you check the headers of those two emails, does the route start with the same IP and server?

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Thank you again for your response and taking the time to help. I'm including the 2 message headers in my post. Message header info for an email sent from thunderbird to gmail:

Received: by 10.152.48.97 with SMTP id k1csp35661lan;

       Sat, 14 Jun 2014 11:33:54 -0700 (PDT)

X-Received: by 10.66.132.81 with SMTP id os17mr12317306pab.137.1402770833160;

       Sat, 14 Jun 2014 11:33:53 -0700 (PDT)

Return-Path: <management@signsrestaurant.ca> Received: from p3nlsmtpcp01-03.prod.phx3.secureserver.net (p3nlsmtpcp01-03.prod.phx3.secureserver.net. [184.168.200.142])

       by mx.google.com with ESMTP id fl3si8525888pab.165.2014.06.14.11.33.52
       for <gopalmm2@gmail.com>;
       Sat, 14 Jun 2014 11:33:53 -0700 (PDT)

Received-SPF: none (google.com: management@signsrestaurant.ca does not designate permitted sender hosts) client-ip=184.168.200.142; Authentication-Results: mx.google.com;

      spf=neutral (google.com: management@signsrestaurant.ca does not designate permitted sender hosts) smtp.mail=management@signsrestaurant.ca

Received: from p3plcpnl0291.prod.phx3.secureserver.net ([50.62.161.58]) by p3nlsmtpcp01-03.prod.phx3.secureserver.net with : CPANEL : id EJZ41o01N1Ftuvm01JZ4eu; Sat, 14 Jun 2014 11:33:04 -0700 Received: from 198-200-68-200.cpe.distributel.net ([198.200.68.200]:52505 helo=[192.168.2.149]) by p3plcpnl0291.prod.phx3.secureserver.net with esmtpsa (TLSv1:DHE-RSA-AES128-SHA:128) (Exim 4.82) (envelope-from <management@signsrestaurant.ca>) id 1Wvslw-0005b5-0Y; Sat, 14 Jun 2014 11:33:48 -0700 Message-ID: <539C9591.9010602@signsrestaurant.ca> Date: Sat, 14 Jun 2014 14:33:53 -0400 From: Manny <management@signsrestaurant.ca> User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0 MIME-Version: 1.0


Message info for an email sent from MS outlook to gmail. ********* = 'name' in the second header:

Received: by 10.216.181.132 with SMTP id l4csp262323wem;

       Tue, 29 Apr 2014 19:41:55 -0700 (PDT)

X-Received: by 10.66.122.72 with SMTP id lq8mr3042473pab.69.1398825714656;

       Tue, 29 Apr 2014 19:41:54 -0700 (PDT)

Return-Path: <management@signsrestaurant.ca> Received: from p3nlsmtpcp01-04.prod.phx3.secureserver.net (p3nlsmtpcp01-04.prod.phx3.secureserver.net. [184.168.200.145])

       by mx.google.com with ESMTP id sr9si15071741pab.243.2014.04.29.19.41.53
       for <multiple recipients>;
       Tue, 29 Apr 2014 19:41:54 -0700 (PDT)

Received-SPF: none (google.com: management@signsrestaurant.ca does not designate permitted sender hosts) client-ip=184.168.200.145; Authentication-Results: mx.google.com;

      spf=neutral (google.com: management@signsrestaurant.ca does not designate permitted sender hosts) smtp.mail=management@signsrestaurant.ca

Received: from p3plcpnl0291.prod.phx3.secureserver.net ([50.62.161.58]) by p3nlsmtpcp01-04.prod.phx3.secureserver.net with : CPANEL : id w2ha1n0121Ftuvm012haRy; Tue, 29 Apr 2014 19:41:34 -0700 Received: from 198-200-68-200.cpe.distributel.net ([198.200.68.200]:57025 helo=*********) by p3plcpnl0291.prod.phx3.secureserver.net with esmtpsa (UNKNOWN:DHE-RSA-AES256-GCM-SHA384:256) (Exim 4.82) (envelope-from <management@signsrestaurant.ca>) id 1WfKT2-0006yn-KB; Tue, 29 Apr 2014 19:41:52 -0700


Modified by genome

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It looks like you might need to add an SPF record to your DNS.