After FF 30.0 update - unable to process shipments on USPS . com after logging into usps acct
I am able to log into my usps . com account, but after updating to FF 30.0, I am unable to process a shipment. I am able to enter all info (sender/shipping address/pkg type/shipping date/insurance) and when I attempt to "add to cart" - I get kicked back asking for my ship date. Doesn't matter which shipping address I use or which shipping date I use or which type of package selected - I am unable to process the shipment. I clear my cache regularly. I was able to process a shipment today via (gasp) Safari. I, unfortunately, spent time on the phone with USPS . com t/s, but they could not offer advice other than to clear my cache. Any ideas?
Mac OSX 10.9.3 FF 30.0
Chosen solution
Is the UPS shipping a web form that you fill out, once logged into an acct? Short of form fill data being left in Firefox, it sounds like a conflict between the site / form, & Fx 30. Not unusual.
Start Fx in safe mode & try w/o any addons, plugins. If fixes it, you'll need to create new profile & reinstall each, a couple at a time - checking the site function after each.
If safe mode does NOT fix it, I'd completely uninstall Fx from Control Panel, starting w/ the latest version listed, then reboot, then uninstall the next most recent, etc., rebooting after each uninstall.
Then delete any remaining Fx program files - in all Fx folders. Reinstall a fresh copy of Fx 30. Before installing, close every single thing you can, incl. any AV / FW - everything. DISconnect from the web while installing.
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Chosen Solution
Is the UPS shipping a web form that you fill out, once logged into an acct? Short of form fill data being left in Firefox, it sounds like a conflict between the site / form, & Fx 30. Not unusual.
Start Fx in safe mode & try w/o any addons, plugins. If fixes it, you'll need to create new profile & reinstall each, a couple at a time - checking the site function after each.
If safe mode does NOT fix it, I'd completely uninstall Fx from Control Panel, starting w/ the latest version listed, then reboot, then uninstall the next most recent, etc., rebooting after each uninstall.
Then delete any remaining Fx program files - in all Fx folders. Reinstall a fresh copy of Fx 30. Before installing, close every single thing you can, incl. any AV / FW - everything. DISconnect from the web while installing.
First, update your Shockwave Flash.http://get.adobe.com/shockwave/
Thank you Joebt! I tried restarting FF in safe mode, but that did not fix the issue. (Yes, once logged into USPS there is a web form.) I then uninstalled all versions of FF. Rebooted. Re-downloaded FF and then disconnected from web while reinstalling. Your help is greatly appreciated!
FredMcD - I have not yet updated shockwave. I appreciate your response.
So, did reinstalling the Fx program fix the problem, or did you also create a new profile, or other???
Feedback of what fixed it will help other users.
Sorry, thought I was clear.
-Tried starting FF in safe mode. This did NOT fix issue. -Uninstalled all versions of FF. -Re-booted computer. -Re-downloaded FF. -Disconnected from web. -Re-installed FF. -Did NOT create a new profile. -Went to USPS, logged in with same login info (did not create new USPS u/n or p/w , filled in form. Everything worked great.
Again, appreciate your timely assistance.
Hello,
I am glad to hear that your problem has been resolved.
If you have not already, please mark this thread as solved by marking the solution.
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I hope you continue using our products and thank you for contacting Mozilla Support.
good deal, YoseMan. Glad it was fairly quickly fixed.