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Firefox crashes on start up for one user but not another

RickLEllison
RickLEllison
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Crash ID: bp-df3a48d7-363c-4d2f-87d3-f73902140723 Version: 31 Crashes on start up for one user but not another. Both are administrators. I have uninstalled and re-installed. No change with each user. Crashes in safe mode as well (holding down shift) No addons present in other user. Have ran Malwarebytes and cleaned Have ran CCCleaner and cleane all including registry entries with Firefox uninstalled.

Crash ID: bp-df3a48d7-363c-4d2f-87d3-f73902140723 Version: 31 Crashes on start up for one user but not another. Both are administrators. I have uninstalled and re-installed. No change with each user. Crashes in safe mode as well (holding down shift) No addons present in other user. Have ran Malwarebytes and cleaned Have ran CCCleaner and cleane all including registry entries with Firefox uninstalled.

Chosen solution

this isn't helpful if firefox crashes on startup. because you can't start it to create the new profile.

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All Replies (4)

iamjayakumars
iamjayakumars
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Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore

emilyrose918
emilyrose918
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Chosen Solution

this isn't helpful if firefox crashes on startup. because you can't start it to create the new profile.

iamjayakumars
iamjayakumars
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Windows Start Menu > Run

  • Type firefox.exe -p and Enter
  • It open the Firefox Profile Option
emilyrose918
emilyrose918
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I tried that and it still resulted in only the crash report window. It would not open in safe mode either. It did finally work after I uninstalled Firefox, ran a Malwarebytes scan (found and quarantined malware), and then reinstalled Firefox.