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Sent mail looses text formattings-help

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  • Last reply by Matt

rocky90
rocky90
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Hello , I am using Thunderbird since 1 month.

Since last 3-4 days I noticed that the outgoing or sent mail are not effected with the text formatting i have given during the compose of the mail.

I ahve tried with enabling options like HTML Send option but nothing worked. All the text formatting are converted to default text after sending which I have seen from the receiver's end. Please help.

Hello , I am using Thunderbird since 1 month. Since last 3-4 days I noticed that the outgoing or sent mail are not effected with the text formatting i have given during the compose of the mail. I ahve tried with enabling options like HTML Send option but nothing worked. All the text formatting are converted to default text after sending which I have seen from the receiver's end. Please help.

Chosen solution

text conversion can have multiple causes. I am not sure what you mean by " tried with enabling options like HTML Send option"

Tools menu > options > composition > general send options Make sure this is set to either HTML or text and HTML Make sure there is nothing in the plain text domains subtab or the HTML domains for that matter. Check the address book entry for the recipient does not have "prefers to receive messages formatted as" set to TEXT

If that does not work, restart from the help menu with add-ons disabled. V31 might trip up some add-ons as there are changes to the address book and image handling in it.

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Matt
Matt
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  • Top 10 Contributor
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Chosen Solution

text conversion can have multiple causes. I am not sure what you mean by " tried with enabling options like HTML Send option"

Tools menu > options > composition > general send options Make sure this is set to either HTML or text and HTML Make sure there is nothing in the plain text domains subtab or the HTML domains for that matter. Check the address book entry for the recipient does not have "prefers to receive messages formatted as" set to TEXT

If that does not work, restart from the help menu with add-ons disabled. V31 might trip up some add-ons as there are changes to the address book and image handling in it.