Firefox crashes
Firefox seems to keep crashing and/or freezing I operate with about 6 tabs open most of the time (for ease) This problem tends to happen at least a couple of times a day Ran the crash reports - but can't seem where to send them to Mozilla?
All Replies (4)
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Open the Add-ons Manager <Control><Shift> A and disable All of them.
bp-627e4eca-ea80-44df-a8b6-a24422140912 12/09/2014 13:43 bp-ba0091a0-def8-4d88-bd73-ea63c2140904 04/09/2014 10:20 bp-90c0350f-415d-4966-98d1-055e72140904 04/09/2014 07:52 bp-10c51601-457b-4d51-9fd6-bfa9b2140830 30/08/2014 16:25
Most of the crash reports show a problem with the Shockwave Flash plugin.
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
See also: