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Why when trying to play YouTube videos does it tell me I need JavaScript and adobe flash player but phone doesn't support

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  • 4 have this problem
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  • Last reply by James

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Get error message when trying to play YouTube video's say phone don't support adobe flash player but sometimes it plays them

Get error message when trying to play YouTube video's say phone don't support adobe flash player but sometimes it plays them

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This is because the html5 player will load the video by default. I have noticed lately that some channels required flash player. Do you have an example video by chance for further investigation?

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For those videos that do need Flash well you need the old Flash 11.1 plugin as Adobe stopped supporting Android and BB PlayBook as that version.

https://support.mozilla.org/en-US/kb/how-do-i-watch-flash-videos-firefox-android?