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Firefox won't load for installation

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

cheriann1961
cheriann1961
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I cannot get Mozilla to download. I am already connected to the internet and it keeps telling me that I am not. Mozilla and Google Chrome will not work but Internet Explorer does. What can I do to fix this problem?

I cannot get Mozilla to download. I am already connected to the internet and it keeps telling me that I am not. Mozilla and Google Chrome will not work but Internet Explorer does. What can I do to fix this problem?

All Replies (2)

ideato
ideato
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Hello cheriann1961, boot the computer in Windows Safe mode with network support (press F8 on the boot screen) and then see if that allows to download and install Firefox from the next link :

full installer/all languages : https://www.mozilla.org/en-US/firefox/all/

Probably your security software (firewall, anti-virus) blocks firefox. Try to remove all rules for Firefox from the permissions list in your firewall and let your firewall asks again for permission to get full access to internet for Firefox.


thank you

FredMcD
FredMcD
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Network Proxy

Type about:preferences<Enter> in the address bar.

Select Advanced > Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.