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Thunder Bird is not responding and will not open - even in safe mode

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Wayne Mery

jennyhwalker
jennyhwalker
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Thunderbird is opening but not responding to anything. I have opened it in safe mode and it is still not responding. I am not sure what to do. The only thing that could have caused this to crash is perhaps an iCloud update last night. Can anyone help me please?

Thunderbird is opening but not responding to anything. I have opened it in safe mode and it is still not responding. I am not sure what to do. The only thing that could have caused this to crash is perhaps an iCloud update last night. Can anyone help me please?

All Replies (1)

Wayne Mery
Wayne Mery
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Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 - XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?