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My address books are no longer attached to my write screen how do I fix.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

guy4491
guy4491
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I am able to reply to incoming mail but I have no longer have the option of selecting an address from the list on my screen. I have to open an address book, Select the person, then physically fill in the blank on my message. It has always been to the left of the message area. All books labeled. Please advise. p

I am able to reply to incoming mail but I have no longer have the option of selecting an address from the list on my screen. I have to open an address book, Select the person, then physically fill in the blank on my message. It has always been to the left of the message area. All books labeled. Please advise. p

Chosen solution

Are you using Firefox on an e-mail site? They may have changed things.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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All Replies (1)

FredMcD
FredMcD
more options

Chosen Solution

Are you using Firefox on an e-mail site? They may have changed things.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.