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31.5 isn't working for me now

  • 4 replies
  • 6 have this problem
  • 1 view
  • Last reply by HTHJR

HeidiP
HeidiP
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I installed the newest upgrade last night, and now my email isn't working. I am now getting this when I open the application.

"Unable to connect

The connection was refused when attempting to contact live.mozillamessaging.com. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web."

When I try manually to check messages, everything hangs.

All other apps are working online, so I know it's not my connection. What's happened?

I installed the newest upgrade last night, and now my email isn't working. I am now getting this when I open the application. "Unable to connect The connection was refused when attempting to contact live.mozillamessaging.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web." When I try manually to check messages, everything hangs. All other apps are working online, so I know it's not my connection. What's happened?

Chosen solution

You have not mentioned whether you have followed the instructions in the error message: If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version, so you get the kind of error message you are seeing. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.

Read this answer in context 👍 5

All Replies (4)

HeidiP
HeidiP Question owner
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Oh, and wanted to add that I have restarted in safe mode, and seen the same error message and experienced the same problems accessing my email.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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Chosen Solution

You have not mentioned whether you have followed the instructions in the error message: If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version, so you get the kind of error message you are seeing. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.

HeidiP
HeidiP Question owner
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Thank you, that was it!

HTHJR
HTHJR
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Thank you for the help. This worked for me too.

HTH