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Thunderbird: Email contents display as blank after renaming or deleting a folder

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by ecrawford

ecrawford
ecrawford
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After deleting or renaming an email folder we find that, on choosing another folder, all email is blank. That is the headers are displayed correctly but on clicking these to view the message body the lower panel is entirely blank. This applies to all subsequent folders selected. On closing and re-opening ThunderBird the folders and email display correctly again.

We wound back to an earlier version and the problem does not exist. Have switched off updating.

Does anyone have any ideas?

Details: We have this problem with version 28.X to present, including Betas. No problem with version 24.X and earlier. imap using Dovecot 2.2.10 on Centos 7.0.1406

Many thanks,

Ewan Crawford

After deleting or renaming an email folder we find that, on choosing another folder, all email is blank. That is the headers are displayed correctly but on clicking these to view the message body the lower panel is entirely blank. This applies to all subsequent folders selected. On closing and re-opening ThunderBird the folders and email display correctly again. We wound back to an earlier version and the problem does not exist. Have switched off updating. Does anyone have any ideas? Details: We have this problem with version 28.X to present, including Betas. No problem with version 24.X and earlier. imap using Dovecot 2.2.10 on Centos 7.0.1406 Many thanks, Ewan Crawford

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
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right click the folder, select properties and repair.

ecrawford
ecrawford Question owner
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Dear Matt,

Very many thanks indeed for your quick reply. We have tried that, but no luck I'm afraid. Only closing and re-opening Thunderbird gets round this problem.

I am aware that the page http://kb.mozillazine.org/Disappearing_mail advises closing and re-opening, but we'd like to avoid this if possible.

Best wishes,

Ewan