Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Have downloaded Firefox 3x in past month (uninstalled previous versions first) but had to stop using as keeps freezing and not even able to close the programme

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

manducci
manducci
more options

I have now installed and uninstalled Mozilla 3x in past month. I am using windows 8.1. After a space of 1 or 2 days, everything freezes and it will not respond. I couldn't even close the window and shut down the programme.

I have now installed and uninstalled Mozilla 3x in past month. I am using windows 8.1. After a space of 1 or 2 days, everything freezes and it will not respond. I couldn't even close the window and shut down the programme.

All Replies (1)

FredMcD
FredMcD
more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Here are two things I want you to try;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

If there are still issues;

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia