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Unable to remove "important" tag from emails...

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by christ1

m_man
m_man
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Team,

I'm unable to remove the "important" tag from emails. When I right click and choose "remove all tags", the important tag does seem to disappear. But once I go to some other mail, and come back to this one, it still continues to be marked as important.

The email account is via IMAP. I'm on Thunderbird 31.7.0 (Ubuntu 14.04).

Thanks!

Team, I'm unable to remove the "important" tag from emails. When I right click and choose "remove all tags", the important tag does seem to disappear. But once I go to some other mail, and come back to this one, it still continues to be marked as important. The email account is via IMAP. I'm on Thunderbird 31.7.0 (Ubuntu 14.04). Thanks!

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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I'm unable to remove the "important" tag from emails.

Who or what did assign that tag in the first place?

When I right click

Where exactly do you click?

The email account is via IMAP.

Gmail?

Modified by christ1

m_man
m_man Question owner
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christ1 said

I'm unable to remove the "important" tag from emails.

Who or what did assign that tag in the first place?

The sender had marked it as important.

When I right click

Where exactly do you click?

In the thread pane, I right click on the subject line of that particular email.

The email account is via IMAP.

Gmail?

No, Exchange.

Modified by m_man

christ1
christ1
  • Top 25 Contributor
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No, Exchange.

This may be an interoperability problem with Exchange. Take a look at this article. It isn't a solution though. http://kb.mozillazine.org/Tags#IMAP