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I am unable to update to 38.0.5

mozzillafirefoxuser
mozzillafirefoxuser
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I keep getting the pop up saying I must update to 38.0.5 but each time I try it fails after restarting firefox and reports that I need to check if there is another Firefox operating on the computer, which there is not; I have checked all running processes and services. I tried to do the full instal in English (British) from the mozilla web site it down loads the full file but then in my downloads it dispalys "FAILED". I don't want to uninstall firefox and then reinstall because of all my saved data, favourites, passwords, apps etc. How do I cure this problem? I'm on Windows 7.

I keep getting the pop up saying I must update to 38.0.5 but each time I try it fails after restarting firefox and reports that I need to check if there is another Firefox operating on the computer, which there is not; I have checked all running processes and services. I tried to do the full instal in English (British) from the mozilla web site it down loads the full file but then in my downloads it dispalys "FAILED". I don't want to uninstall firefox and then reinstall because of all my saved data, favourites, passwords, apps etc. How do I cure this problem? I'm on Windows 7.

Chosen solution

I have just found a way to work around the problem. I could not download and instal 38.0.5 or even a full re-instal when using Firefox as my browser. So I closed Firefox and opened IE, which I never normally use. I then searched for the Mozilla website, found the download and instal the full English, (British), version. Clicked on download it then did a full upgrade and opened Firefox which now displays in "About" that I have the latest version 38.0.5. Strange that IE would download it but Firefox would'nt.

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All Replies (3)

mozzillafirefoxuser
mozzillafirefoxuser Question owner
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Chosen Solution

I have just found a way to work around the problem. I could not download and instal 38.0.5 or even a full re-instal when using Firefox as my browser. So I closed Firefox and opened IE, which I never normally use. I then searched for the Mozilla website, found the download and instal the full English, (British), version. Clicked on download it then did a full upgrade and opened Firefox which now displays in "About" that I have the latest version 38.0.5. Strange that IE would download it but Firefox would'nt.

user633449
user633449
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Every once in a while the internal updater in Firefox will not properly download the update. The workaround is to go to mozilla.org and download a fresh version of Firefox and install it (just as you did). Glad you figured it out!

mozzillafirefoxuser
mozzillafirefoxuser Question owner
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Hi Tyler, thanks for the reply. Yes the complete fresh version of Firefox did work BUT what is slightly worrying that even on Mozilla.org I could not download the full version when using Firefox as my Browser; I had to use Internet Explorer for the first time since I originaly bought my laptop nearly a year ago. Like most Firefox users I really don't like using IE.