Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 4 replies
  • 2 have this problem
  • 2 views
  • Last reply by philipp

JohnLeanConsulting2
JohnLeanConsulting2
more options

Firefox has been crashing randomly for weeks. I am a developer, so I use other browsers frequently and often just need to get on with my work, so I've been ignoring the crashes until recently. I have uninstalled Firefox, following the guidelines on this website. I've tried running it in Safe Mode with Addons etc. disabled but it still crashes. I've uninstalled my screen drivers and reinstalled them, because I thought the problem might relate to that but it didn't help the issue. I develop web applications using VS2013, quite often Firefox crashes when one of these application is open in one of the Firefox tabs, I don't know if this is related and I can't find any reason why that would cause it to crash but I'm open to any suggestions of help.

Firefox has crashed 4 times today already, between 8:45 and 10:45 am. The latest crash report is bp-f04217f0-990d-4b5b-93c0-fc4092150707

Any help would be really appreciated. Thanks

Firefox has been crashing randomly for weeks. I am a developer, so I use other browsers frequently and often just need to get on with my work, so I've been ignoring the crashes until recently. I have uninstalled Firefox, following the guidelines on this website. I've tried running it in Safe Mode with Addons etc. disabled but it still crashes. I've uninstalled my screen drivers and reinstalled them, because I thought the problem might relate to that but it didn't help the issue. I develop web applications using VS2013, quite often Firefox crashes when one of these application is open in one of the Firefox tabs, I don't know if this is related and I can't find any reason why that would cause it to crash but I'm open to any suggestions of help. Firefox has crashed 4 times today already, between 8:45 and 10:45 am. The latest crash report is bp-f04217f0-990d-4b5b-93c0-fc4092150707 Any help would be really appreciated. Thanks

All Replies (4)

philipp
philipp
  • Moderator
more options

hi JohnLeanConsulting2, i have filed bug 1181142 about this kind of crash, you could follow along there as well for any progress. the crash seems to happen in the JS engine of firefox but, it otherwise it's unclear to me what kind of workarounds could be tried here. could you also go into about:crashes and copy a couple of more recent ids and paste them here as well (just to check if all the crashes have the same cause or if there are variations in the signatures)? thank you

JohnLeanConsulting2
JohnLeanConsulting2 Question owner
more options

Hi Philipp

Thanks for the very quick repsonse. Here are some more crash reports, as requested

bp-59f477f3-402e-4ced-8501-ae9442150707 07/07/2015 11:15 bp-d8f7ab54-3c8c-4f18-98b5-9cd7f2150707 07/07/2015 10:43 bp-faf8f827-c90a-4d13-9934-723b22150707 07/07/2015 09:02 bp-c33d52ee-6247-498c-be1a-c70a52150707

Since yesterday at 11:15, I haven't experienced any Firefox crashes.

JohnLeanConsulting2
JohnLeanConsulting2 Question owner
more options

Hi Philipp,

Firefox just crashed for the first time today, so I thought I'd add the crash log, just in case it is helpful.

bp-ac1cad5f-d267-4343-b7f7-bac8f2150708 08/07/2015 11:36

I won't upload any more unless you request it.

philipp
philipp
  • Moderator
more options

thanks, those are all the same type of crashes - some firefox engineers are already looking into a workaround/fix for this issue...