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despite deleting emails, my email inbox size will not decrease and i can not longer receive emails since it says the inbox is full

  • 3 replies
  • 6 have this problem
  • 7 views
  • Last reply by christ1

bbrewer3
bbrewer3
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my inbox email size does not change, despite my having deleted many emails. As I delete them, the number of emails in my inbox decreases but the size does not. Now I get a message that says I can not receive more emails since my inbox is full. I called Verizon-they checked my webmail and I am receiving new emails so it is a problem with Thunderbird.

my inbox email size does not change, despite my having deleted many emails. As I delete them, the number of emails in my inbox decreases but the size does not. Now I get a message that says I can not receive more emails since my inbox is full. I called Verizon-they checked my webmail and I am receiving new emails so it is a problem with Thunderbird.

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When your problem has been fixed can you mark the thread as 'Solved' please? Thank you.

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All Replies (3)

christ1
christ1
  • Top 25 Contributor
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You need to compact folders. http://kb.mozillazine.org/Compacting_folders

Also make sure you do have a recent backup of your profile folder. http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Backing_Up_and_Restoring

Modified by christ1

bbrewer3
bbrewer3 Question owner
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Thank you. I had it set for the default but just did this manually and it took care of it.

christ1
christ1
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Chosen Solution

When your problem has been fixed can you mark the thread as 'Solved' please? Thank you.