Email: SMTP outbound times out
Hello, I purchased a new domain and created a new email. The email sends and receives from the providers set up. After Thunderbird had issues sending out I set up GMail to send/receive and that worked too. This has me believing Thunderbird may be the issue here.
Here are the recommended settings:
Username: admin@************.ca Password: Use the email account’s password. Incoming Server: slmp-550-107.slc.westdc.net IMAP Port: 993 POP3 Port: 995 Outgoing Server: slmp-550-107.slc.westdc.net SMTP Port: 465
Authentication is required for IMAP, POP3, and SMTP.
I attached a screenshot of the settings I have for the outgoing server.
I also cleared the error console then tried to send an email. Here are the issues that came up:
1. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'. 2. Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'. 3. Timestamp: 2015-07-25 9:03:57 AM Warning: Use of Mutation Events is deprecated. Use MutationObserver instead. Source File: chrome://calendar/content/widgets/calendar-widgets.xml Line: 496 4. Timestamp: 2015-07-25 9:03:58 AM Error: TypeError: tab is undefined Source File: chrome://messenger/content/tabmail.xml Line: 1067 5. Timestamp: 2015-07-25 9:04:08 AM Warning: window.controllers is deprecated. Do not use it for UA detection. Source File: chrome://editor/content/ComposerCommands.js Line: 198
Thank you for taking the time to look at my issue.
Chosen solution
As said before, unless explicitly stated by your email provider, 'passwordEncrypted' won't work. Change it to 'Normal password' for the SMTP server and try again.
Read this answer in context 👍 0All Replies (7)
Here is the screenshot
Modified by Mike1067
Try 'Normal password' as 'Authentication method'.
Oh I have. I have changed all the options many times.
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Application Basics
Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) slmp-550-107.slc.westdc.net:993, SSL, passwordCleartext
OUTGOING: slmp-550-107.slc.westdc.net:465, SSL, passwordEncrypted, true
Crash Reports
Extensions
Lightning, 4.0.1.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.1.0
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 99241aa8-5f06-4973-be94-ebb2e21cf6e
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
plugin.importedState: true
Graphics
Adapter Description: NVIDIA GeForce GTX 670
Vendor ID: 0x10de
Device ID: 0x1189
Adapter RAM: 2048
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 10.18.13.5330
Driver Date: 6-17-2015
Direct2D Enabled: true
DirectWrite Enabled: true (6.3.9600.17795)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 11
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS Util
3.19.2
3.19.2
NSS SSL
3.19.2 Basic ECC
3.19.2 Basic ECC
NSS S/MIME
3.19.2 Basic ECC
3.19.2 Basic ECC
Chosen Solution
As said before, unless explicitly stated by your email provider, 'passwordEncrypted' won't work. Change it to 'Normal password' for the SMTP server and try again.
I honestly had that setting previously and it didn't work then. I just changed it as you suggested and it worked.
Thank you!