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How do I ask a followup ? when answer did not solve my problem since I cant exit email to get info Firefox options

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  • Last reply by cor-el

keepitsimpleplz
keepitsimpleplz
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My outlook email has been frozen for hours now due to unresponsive script message. I cannot logout of email, browse, etc. Had one answer to try to solve this, but it assumed that I could get into my Firefox tools/options. . .which I cannot because the page is frozen in my email. How can I log out of my email account in Firefox so that I may try to stop this bogus unresponsive script msg. As info, I was able to log out of this email account using IE. . .but when I go back to Firefox. . .there is the unresponsive script msg in my open email account again as if I had never logged off! What is going on and what can I do to end this? Can I uninstall Firefox with my email open and not cause any problems. . .then reinstall Firefox? HELP! I'm not very computer savy and this is driving me nuts. P.S. The one answer that I received so far says the involved script is invalid?

My outlook email has been frozen for hours now due to unresponsive script message. I cannot logout of email, browse, etc. Had one answer to try to solve this, but it assumed that I could get into my Firefox tools/options. . .which I cannot because the page is frozen in my email. How can I log out of my email account in Firefox so that I may try to stop this bogus unresponsive script msg. As info, I was able to log out of this email account using IE. . .but when I go back to Firefox. . .there is the unresponsive script msg in my open email account again as if I had never logged off! What is going on and what can I do to end this? Can I uninstall Firefox with my email open and not cause any problems. . .then reinstall Firefox? HELP! I'm not very computer savy and this is driving me nuts. P.S. The one answer that I received so far says the involved script is invalid?

All Replies (1)

cor-el
cor-el
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You can find your question here and check if there are replies if you can't use e-mail notifications.

If you are logged on to this forum then you see your name instead of "Sign In" in the menu bar at the top of forum pages. You can click your name to open the drop down menu.

  • Click "My Questions" to get a search result page with your questions
  • Click "View Profile" to find links to your contributions (questions and answers)

Note that you ses a copy and paste tof the text of the link instead of copying the link URL via the right-click context menu as you can see by the presence of the '...' in the link you posted.

That is a JavaScript file that is stored on a cloud server.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window