Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I get rid of Webdeveloper scratch pad?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

grizzlen54
grizzlen54
more options

I am not a web developer. Every time I reply to an email scratch pad pops up. Very annoying, I did not ask nor need this.

I am not a web developer. Every time I reply to an email scratch pad pops up. Very annoying, I did not ask nor need this.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

That's strange. I don't think websites can call up the Scratchpad. Is any email relevant content displayed in the Scratchpad, or just the generic eight-line introduction to Scratchpad? Shift+F4 is the keyboard shortcut to call up the Scratchpad. Maybe there is a conflict somewhere.

Unfortunately, I did not find a quick and reliable way to turn off the Scratchpad feature in my search; solutions from 2011-2013 did not work in Firefox 39. If it is getting triggered by Shift+F4, you might need an add-on to break that connection. However, I'm not sure whether that is the right route. Can you figure out anything that might be triggering it?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window