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For the last couple of days my Firefox won't load. I am having to sign on with Google Chrome.

  • 3 replies
  • 1 has this problem
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  • Last reply by philipp

Jmf0930
Jmf0930
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When I click on the Firefox icon it runs for a few seconds, but stops before my home page loads. This has started two days ago. I have been using Windows 10 for about three weeks.

When I click on the Firefox icon it runs for a few seconds, but stops before my home page loads. This has started two days ago. I have been using Windows 10 for about three weeks.

All Replies (3)

philipp
philipp
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

Jmf0930
Jmf0930 Question owner
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Crash ID: bp-80bb1e4c-069d-492e-8fee-af8972150408 Crash ID: bp-4a7743cf-c1b2-4999-bd85-e6b052150403 Crash ID: bp-33b2da9a-5b8d-4918-9a00-81a0e2150401 Crash ID: bp-7e15563f-b0fb-45a2-b32a-9a57e2150331 Crash ID: bp-4d034552-59e0-42fe-abc2-539e32150328

Thanks! I tried rebooting my computer and it now loads.

philipp
philipp
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thanks, so those particular ids date back from march/april so they won't be related to the current issue... but great if it started working on its own again :-)