Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why do i keep needing to reset passwords?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by DuskyDog

more options

i read one option saying to change privacy settings for FF to remember history. will this solve my problem? are different mozilla sites needing a password? i do have a master password. i write my passwords down in a book, but today i had to reset password after resetting it in April on support.mozilla.org

thanks in advance!

i read one option saying to change privacy settings for FF to remember history. will this solve my problem? are different mozilla sites needing a password? i do have a master password. i write my passwords down in a book, but today i had to reset password after resetting it in April on support.mozilla.org thanks in advance!

Chosen solution

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

What kind of problems do you have that you need to reset the password?

Is the password that is stored in the Password Manager and that Firefox fills automatically not working?

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Read this answer in context 👍 0

All Replies (3)

more options

Chosen Solution

Make sure that you do not run Firefox in permanent Private Browsing mode (Never remember history).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

What kind of problems do you have that you need to reset the password?

Is the password that is stored in the Password Manager and that Firefox fills automatically not working?

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
more options

Thanks. I did the first option you suggested. The kind of problem is always on a mozilla.org site, like this one: support.mozilla.org, not on other sites. I am going to sign out then sign back in to see if it helps.

more options

Ok! It worked-the first option you suggested. Thanks!