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gmail for business doesn't verify username and password

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by christ1

nyghtfalcon
nyghtfalcon
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I have read all the support information here. However, my email is based on my domain name - falcon@nyghtfalcon.com. Despite using the stmp.gmail.com and imap.gmail.com in manually configuring the account information, TB keeps querying www.a2hosting.com - they host our domain.

I need to get this working since I hate the Gmail interface and I am wasting a lot of time. Please help

I have read all the support information here. However, my email is based on my domain name - falcon@nyghtfalcon.com. Despite using the stmp.gmail.com and imap.gmail.com in manually configuring the account information, TB keeps querying www.a2hosting.com - they host our domain. I need to get this working since I hate the Gmail interface and I am wasting a lot of time. Please help

Chosen solution

Use 'Manual config' when the wizard fails to detect the correct settings. https://support.mozilla.org/en-US/kb/manual-account-configuration

For Gmail IMAP use 'Authentication method' 'OAuth2'.

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All Replies (4)

christ1
christ1
  • Top 25 Contributor
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Can you post your Troubleshooting Information? At the top right of the Thunderbird window, click the menu button , then select Help, and then Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

nyghtfalcon
nyghtfalcon Question owner
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Application Basics 

   Name: Thunderbird
   Version: 38.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150928051427
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts

 Crash Reports

 Extensions
   Lightning, 4.0.3.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.3.0
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 689c176e-c0f0-4522-9005-a88af838e91
     network.cookie.prefsMigrated: true
     plugin.importedState: true

 Graphics

     Adapter Description: Intel(R) HD Graphics 4000
     Vendor ID: 0x8086
     Device ID: 0x0166
     Adapter RAM: Unknown
     Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Driver Version: 10.18.10.4276
     Driver Date: 8-17-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10240.16430)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 1
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
nyghtfalcon
nyghtfalcon Question owner
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Please see attached

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Use 'Manual config' when the wizard fails to detect the correct settings. https://support.mozilla.org/en-US/kb/manual-account-configuration

For Gmail IMAP use 'Authentication method' 'OAuth2'.