Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How to fix the error "playlist could not be loaded no playable source found"

  • 6 replies
  • 3 have this problem
  • 1 view
  • Last reply by Dp251

Dp251
Dp251
more options

I'm trying to stream a radio and video channel but I get the error message "playlist could not be loaded no playable source found". I cleaned the browser's cache but the problem is still persisting . when right clicking in the window where the error is posted, I can see About JW player 6.12.4956... Settings Global settings About Adobe flash Player 19.0.0.0.245

Thank for giving me a not too technical answer.

I'm trying to stream a radio and video channel but I get the error message "playlist could not be loaded no playable source found". I cleaned the browser's cache but the problem is still persisting . when right clicking in the window where the error is posted, I can see About JW player 6.12.4956... Settings Global settings About Adobe flash Player 19.0.0.0.245 Thank for giving me a not too technical answer.

All Replies (6)

alex_mayorga
alex_mayorga
  • Moderator
more options

¡Hola!

You might want to contact support for the site and ask them to upgrade their JW Player to 7.2.1, please see http://support.jwplayer.com/customer/en/portal/articles/2037989-migration-from-jw6-to-jw7 and http://support.jwplayer.com/customer/en/portal/articles/1403726-jw-player-7-release-notes

Could you please let us know the exact site that's giving you trouble?

¡Gracias!

Dp251
Dp251 Question owner
more options

Thank you very much for your help but I'm pretty sure that the problem is with one of Firefox's add-ons or plug-ins. In fact, after I refreshed Firefox, I immediately had the problem with streaming the videos in this website ( http://www.qatarbroadcast.qa/ ). I cleared the browser's cache but the problem persisted.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Dp251
Dp251 Question owner
more options

Thank you cor-el. I followed your directions but the problem is persisting!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions (Firefox menu button/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Dp251
Dp251 Question owner
more options

Still the same problem, unfortunately . i switched to safe mode and checked the extensions (the only extension that I have is Norton toolbar (which is already disabled by Firefox because "it's not compatible with Firefox 42.0"). similarly for appearance,, I'm using the default theme. I checked the site after that but the problem was not solved.