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can't sign in to my account

  • 1 reply
  • 2 have this problem
  • 16 views
  • Last reply by FredMcD

notslow
notslow
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I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

I try to sign in to my account for add ons and themes and it doesn't accept my password. When I request a password reset, it doesn't send it to my email. How can I get my account back? I have all of my favorite themes saved on there. I can still sign in from firefox setting to sync settings, but can't sign on to the addons site.

All Replies (1)

FredMcD
FredMcD
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Such e-mail is always sent to the address on file with the web site.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors