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firefox reinstalls original version on computer boot

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

hw1355
hw1355
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windows xp sp3. firefox crashes on web navigation using any version higher than 9.0.1. Past 2 weeks., firefox 9.0.1 reinstalls then updates on computer boot wiping out passwords, bookmarks and bookmark toolbar. Reinstall occurs once per week. any suggestions. Using Zone Alarm for firewall and configured to allow Firefox. Thanks

windows xp sp3. firefox crashes on web navigation using any version higher than 9.0.1. Past 2 weeks., firefox 9.0.1 reinstalls then updates on computer boot wiping out passwords, bookmarks and bookmark toolbar. Reinstall occurs once per week. any suggestions. Using Zone Alarm for firewall and configured to allow Firefox. Thanks

All Replies (1)

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select Update. Check the settings.