Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by guigs

more options

When computer is booted, or even goes to sleep, Windows 10 discards Firefox. Tough the icon is still on the desktop in most cases, the app no longer works.

When computer is booted, or even goes to sleep, Windows 10 discards Firefox. Tough the icon is still on the desktop in most cases, the app no longer works.

All Replies (1)

more options

Hi RRusto, I understand that Firefox is no longer there, but can you check this folders:

C:\Program Files\Mozilla Firefox\

Is there a firefox.exe file there? If so, it could be that the shortcut is disappearing or that the install was not added to the applications folder.