safe mode all ok, when not, write new message popup for new message goes to bottom of screen and i can get it up on screen and write the message
First image when running thunderbird in regular mode when writing or replying to a message. The pop up window for writing the message goes down bottom screen if you hover over the thunderbird icon you can see but enable to get it up to use it, Second image is in safe mde all orkd as it should, Tried diabling add on's and just run in safe modemit works.
Joey
Chosen solution
Try this to rule out something being stored in preferences.
Make hidden files and folders visible:
In Thunderbird
- Help > TRoubleshooting Information
- click on 'show Folder'
a new window opens showing contents of Profile name folder
- Close Thunderbird now - this is important
Look for and delete the following files:
- session.json
- xulstore.json
These will be recreated.
Restart Thunderbird.
Retest by click in on 'Write' button.
please report back on results.
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re: Second image is in safe mode all worked as it should,
This makes me think one of the addon extensions is causing a conflict. Do the following to find out which one.
Start in normal regular mode. 'Tools' > 'Addons' Disable one addon extension. Restart Thunderbird
If still a problem then you know the disabled addon extension is not causing a conflict.
Repeat - disable one more addon extension and restart TB..repeat until it works ok, then you know which addon extension is the problem.
If this is caused by an addon, it might need updating or perhaps the addon is not compatible until the author fixes it. The author should be told about the issue.
Please tell us the addon extension that caused the issue.
ok, have this same issue in version 45, 47 and 49, they all work in safe mode but I then went as you asked and disabled one at a time extensions and plugins and then the dic, and same on all 3 of them works in safe mode as they should but out of safe mode with all turned off same thing happens, new message window is min. at bottom and you can open it on full screen, I have also tried disabling my firewall same thing.
Safe mode also turns off hardware acceration.
Menu icon > Options > Options > Advanced > General tab uncheck 'Use hardware acceration when available' click on OK
Restart Thunderbird and report back on results.
here is the image
Disabled hardware acceleration same thing as before
What OS are you using ?
Please confirm : In normal start mode, after disabling one addon extension, did you restart Thunderbird to test ? Then disable another addon and restart Thunderbird to test? etc
It is not enough to just disable, you have to restart afterwards.
re : same issue in version 45, 47 and 49,
Exit Thunderbird.
If you did the above testing correctly, please uninstall whatever version you are using and make sure there are no other versions installed.
Start > Control Panel > Programs and Features
select Thunderbird and click on uninstall
I'm not sure where you downloaded those versions from as 45.2.0 is the current release. Some are obviously beta versions.
Then download and install from this link, selecting the language of preference and download for your OS.
windows 10 and I removed all add ons and all versions do the same thing, only way I can write a email is in safe mode
Chosen Solution
Try this to rule out something being stored in preferences.
Make hidden files and folders visible:
In Thunderbird
- Help > TRoubleshooting Information
- click on 'show Folder'
a new window opens showing contents of Profile name folder
- Close Thunderbird now - this is important
Look for and delete the following files:
- session.json
- xulstore.json
These will be recreated.
Restart Thunderbird.
Retest by click in on 'Write' button.
please report back on results.
Man you are great, that worked for me it now operates properly. Thank you so much
Joey
Glad to help and good to hear all is now working as it should.