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i get a error message -

  • 3 replies
  • 2 have this problem
  • 6 views
  • Last reply by FredMcD

EmptyNetters
EmptyNetters
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I try to download firefox to Windows 10. I get the message "Windows cannot access the specific devise, path or file., You may not have the appropriate permissions to access this item." I am the only user of the PC, so I don't understand what is going on. I never had this problem in Windows 7. Please help.

I try to download firefox to Windows 10. I get the message "Windows cannot access the specific devise, path or file., You may not have the appropriate permissions to access this item." I am the only user of the PC, so I don't understand what is going on. I never had this problem in Windows 7. Please help.

All Replies (3)

FredMcD
FredMcD
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Did you get the installer from Mozilla.org ?

EmptyNetters
EmptyNetters Question owner
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I downloaded Firefox from the Mozilla website. The .exe file is sitting in my users\user\download file and I can't access it or run it. Get the same error message.

FredMcD
FredMcD
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See if this helps; https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-windows