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Firefox fails to connect to VMware VMRC remote console, seems to be certificate issue but only affects firefox (not chrome or edge).

  • 3 replies
  • 1 has this problem
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  • Last reply by FredMcD

thekilowatt
thekilowatt
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Using vrealize automation 6.2.1, when trying to connect to a remote console firefox errors out with the following: Cannot establish a remote console connection. Verify that the machine is powered on. If the server has a self-signed certificate, you might need to accept the certificate, then close and retry the connection.

When trying to permanently add an exception, the windows will not allow me to continue to the page unless i de-select the permanent option (making it only a temporary bypass). Its odd that I even get an error on this page since Google Chrome and Microsoft Edge display the page as trusted AND connect to the remote console just fine. Any thoughts on this?

Ubuntu Gnome - 16.04 Firefox 47.0

Using vrealize automation 6.2.1, when trying to connect to a remote console firefox errors out with the following: Cannot establish a remote console connection. Verify that the machine is powered on. If the server has a self-signed certificate, you might need to accept the certificate, then close and retry the connection. When trying to permanently add an exception, the windows will not allow me to continue to the page unless i de-select the permanent option (making it only a temporary bypass). Its odd that I even get an error on this page since Google Chrome and Microsoft Edge display the page as trusted AND connect to the remote console just fine. Any thoughts on this? Ubuntu Gnome - 16.04 Firefox 47.0

All Replies (3)

FredMcD
FredMcD
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There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

https://www.bing.com/search?q=web+site+access+denied

https://support.mozilla.org/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

thekilowatt
thekilowatt Question owner
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This did not help me. Time and date are correct on my local system and the server, I have disable DNS prefetching and ipv6 support with no luck.

The strange thing is my inability to permanently add an exception for this certificate. It seems as though firefox does not trust the CA or one of the intermediaries is missing, but edge and chrome display the page as trusted with no errors whatsoever.

Also FYI, the web page loads just fine once I temporarily add an exception, its the VMware remote console connection that fails (and only is failing in firefox).

FredMcD
FredMcD
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I called for other help.

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.