Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hyperlinks don't work

  • 2 replies
  • 4 have this problem
  • 3 views
  • Last reply by etopro

more options

On one of my two Win 7 Pro computers, hyperlinks in Thunderbird don't work. Even F1 doesn't get to online help. The default browser is Firefox. What am I missing?

On one of my two Win 7 Pro computers, hyperlinks in Thunderbird don't work. Even F1 doesn't get to online help. The default browser is Firefox. What am I missing?

Chosen solution

I had looked at that article before, checked that Firefox was my default browser--it was and is--and went on to something else.

With your reply in hand, I looked at more of the article. As a check, I clicked another link in an email, and the link worked, apparently spontaneously. All links seem to work now. Go figure.

Thank you for your response. I appreciate all of the help that Mozilla Support has given me.

Read this answer in context 👍 0

All Replies (2)

more options
more options

Chosen Solution

I had looked at that article before, checked that Firefox was my default browser--it was and is--and went on to something else.

With your reply in hand, I looked at more of the article. As a check, I clicked another link in an email, and the link worked, apparently spontaneously. All links seem to work now. Go figure.

Thank you for your response. I appreciate all of the help that Mozilla Support has given me.