Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by philipp

KWeitemeyer
KWeitemeyer
more options

wife using Firefox up to ~1800, Firefox working; husband returned to computer after dinner ~1900, Firefox only & always displays Crash Report when start is attempted. Did uninstall/reinstall, still get only crash reports when start attempted

latest Crash ID: bp-2241254d-13ef-4348-81f6-185822160615 but that's dated in June & problem is today

wife using Firefox up to ~1800, Firefox working; husband returned to computer after dinner ~1900, Firefox only & always displays Crash Report when start is attempted. Did uninstall/reinstall, still get only crash reports when start attempted latest Crash ID: bp-2241254d-13ef-4348-81f6-185822160615 but that's dated in June & problem is today

All Replies (2)

FredMcD
FredMcD
more options

Date Processed 2016-06-15 16:55:51

Signature: hang | GetFileAttributesA

Process Type plugin Shockwave Flash Version: 21.0.0.242

The report is very old and may not be what your problem is. Do you have any current reports?

Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 22.0.0.209 Flash Player (Linux) Version 11.2.202.632

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

philipp
philipp
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.