Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Fix slowness

richardhperkins
richardhperkins
more options

Good evening,

I recently had my Mozilla Firefox automatically update itself and since this has happened I keep getting lines across my screens on a constant basis. Whenever I scroll, and not even quickly, the page will be full of lines. Sometimes it's temporary and then it'll go back to normal or it will be permanent. This is obviously causing issues for me at the moment and I'd like to know how it can be resolved.

Good evening, I recently had my Mozilla Firefox automatically update itself and since this has happened I keep getting lines across my screens on a constant basis. Whenever I scroll, and not even quickly, the page will be full of lines. Sometimes it's temporary and then it'll go back to normal or it will be permanent. This is obviously causing issues for me at the moment and I'd like to know how it can be resolved.

Chosen solution

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

Read this answer in context 👍 0

All Replies (2)

Wesley Branton
Wesley Branton
more options

Chosen Solution

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

richardhperkins
richardhperkins Question owner
more options

Hi Wesley, Yes it did work, thanks a lot!