Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I keep getting popups saying I need to download a critical update, but my browser is up to date. Scam?

  • 3 replies
  • 18 have this problem
  • 1 view
  • Last reply by ruthiesea

more options

Every once in a while a full screen page comes up stating that I need a critical update. It has the Firefox logo, etc. When I go to the Firefox web site it says that that I'm up to date. Is this a scam?

Every once in a while a full screen page comes up stating that I need a critical update. It has the Firefox logo, etc. When I go to the Firefox web site it says that that I'm up to date. Is this a scam?

Chosen solution

ruthiesea said

Every once in a while a full screen page comes up stating that I need a critical update. It has the Firefox logo, etc. When I go to the Firefox web site it says that that I'm up to date. Is this a scam?

Is it a random url page a orange background with a large Firefox icon and words "urgent Firefox update" then yes it is indeed a Fake.

https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

Firefox updates has not changed really since Firefox 1.5 days ten years ago as the patch is done internally or by download from mozilla.org www.mozilla.org/firefox/all/

Read this answer in context 👍 12

All Replies (3)

more options

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Anytime you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

For the last eight months, an epidemic of Fake Update Notices have been popping up all over the place. https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

more options

Chosen Solution

ruthiesea said

Every once in a while a full screen page comes up stating that I need a critical update. It has the Firefox logo, etc. When I go to the Firefox web site it says that that I'm up to date. Is this a scam?

Is it a random url page a orange background with a large Firefox icon and words "urgent Firefox update" then yes it is indeed a Fake.

https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

Firefox updates has not changed really since Firefox 1.5 days ten years ago as the patch is done internally or by download from mozilla.org www.mozilla.org/firefox/all/

Modified by James

more options

This just confirms what I already suspected.

Thanks.