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Why whenever I try to print anything mainly in outlook, does it no longer print but tells me to send a fax?

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  • Last reply by mhisington

mhisington
mhisington
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Have never had a problem printing anything I want until just the last few weeks. Most of my printing is from email (Outlook) but also need to print other things from the web. Now when I say print it looks like it's going to do it, shows the printer being readied etc, then just when it should start I get a message that gives me a couple of instructions on setting up a fax. I do not want to fax anything, don't even know if I can, just need printed copies.

Have never had a problem printing anything I want until just the last few weeks. Most of my printing is from email (Outlook) but also need to print other things from the web. Now when I say print it looks like it's going to do it, shows the printer being readied etc, then just when it should start I get a message that gives me a couple of instructions on setting up a fax. I do not want to fax anything, don't even know if I can, just need printed copies.

Chosen solution

https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox In the screenshot just below this paragraph heading - Print window settings

Is your Printer selected?

Windows 7 printing defaults to Fax until the user selects the "hardware printer". Once selected and printing is done, Firefox should remember that setting.

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the-edmeister
the-edmeister
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Chosen Solution

https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox In the screenshot just below this paragraph heading - Print window settings

Is your Printer selected?

Windows 7 printing defaults to Fax until the user selects the "hardware printer". Once selected and printing is done, Firefox should remember that setting.

mhisington
mhisington Question owner
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Thank you for answering. Printer was selected. Found a suggestion somewhere that I should reload firefox. Did that and then print function began to work again.