Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My AOL E-Mail sign in and paasword, which I have had for years is suddenly coming up with my daughter's name and password and giving me access to her mail???

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by James

more options

When I click on my AOL E-Mail sign in, which I have had for years, it comes up with my daughter's user name and her password. Why is this suddenly happening? I am able to erase her info and sign in with mine and then click on "remember me" but it doesn't remember?? I see where you are migrating systems. My son believes it is a Firefox problem. Please help me fix this.

Thank you...

When I click on my AOL E-Mail sign in, which I have had for years, it comes up with my daughter's user name and her password. Why is this suddenly happening? I am able to erase her info and sign in with mine and then click on "remember me" but it doesn't remember?? I see where you are migrating systems. My son believes it is a Firefox problem. Please help me fix this. Thank you...

All Replies (3)

more options

Separate Security Issue: Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 24.0.0.194

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

It sounds like your daughter used the computer for her e-mail. You will have to re-input your information.

And give her her own user account on the computer.

If you want to remove her user from that page, press a letter or two until her name comes up, then STOP ! Using the ARROW keys, highlight her entry and press Delete.

more options

sahchagrin said

I see where you are migrating systems.

The migrating message on top is only to do with the support.mozilla.org site as Mozilla is moving to a new Lithium platform. Nothing to do with any other sites like AOL or the Firefox web browser.