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I am unable to access my internet banking page

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

JEd60
JEd60
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I have been using the browser for over a year to do my internet banking. For the last 3 weeks I have been unable to connect via my laptop, I enter the first line of my security and when I press NEXT, the page appears to be frozen.

an error message comes up telling me there is a script running on the page, do I want to wait or close it.

I choose to close it, but the page remains frozen.

I have been using the browser for over a year to do my internet banking. For the last 3 weeks I have been unable to connect via my laptop, I enter the first line of my security and when I press NEXT, the page appears to be frozen. an error message comes up telling me there is a script running on the page, do I want to wait or close it. I choose to close it, but the page remains frozen.

All Replies (1)

FredMcD
FredMcD
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Please provide public (no password) link(s) that we can check out. No Personal Information Please !

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Then restart. Poke around safe websites. Are there any problems?