Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Html5 video choppy

  • 11 replies
  • 3 have this problem
  • 1 view
  • Last reply by rongtw

more options

Hi i have FF 55.0.3 win10 , 6gig ASUS 1060 GFX card , internet connection is Fibre 80/20 . Problem i have is especially on BBC web page and BBC iplayer HTML5 video all are Pixelated ? and unwatchable i have to use Chrome to stream on iplayer :( But pages that still use Flash run OK ? Flash is set to ask before run.

Ps Yes i have done a refresh , and run without add ons and have none running

Hi i have FF 55.0.3 win10 , 6gig ASUS 1060 GFX card , internet connection is Fibre 80/20 . Problem i have is especially on BBC web page and BBC iplayer HTML5 video all are Pixelated ? and unwatchable i have to use Chrome to stream on iplayer :( But pages that still use Flash run OK ? Flash is set to ask before run. Ps Yes i have done a refresh , and run without add ons and have none running

Modified by rongtw

All Replies (11)

more options

Hi   !

You could try and opt out of the HTML5 Player and use Flash   (set it to 'Allow' on that website).

more options

Hi , yup tried that one still same :( Videos only play correctly on non HTML5 sites

more options

Bummer   !

Would yyou go to this test page, to see if HTML5 is checked  :

https://www.youtube.com/html5

Also :   if you have adBlock Plus 2.9 installed :   it has been reported to cause problems   ........

It's advised to disable/remove adBlock Plus and use uBlock Origin instead :

https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/

But your problem may not be related, though   (just a stab in the dark).

more options

Thanks @happy112 :) Yes HTML5 is suported and used where possible , it says as for adblock , i have aready done that and am using adblock origin Forcing BBC to use flash player it still not playing correctly ?

But the BBC plays 100% in Chrome

more options

Another stab in the dark : Have you allowed cookies for the BBC sites  ?

3-bar menu => click the 'i' in a circle (left side of the address bar),   then click on the little black arrow. Click => More Information => Permissions and scroll down to 'Set Cookies'

more options

One more thing to try :

3-bar menu => Options => Privacy

Under 'History' => 'clear your recent history'

Check 'Cache' only   !

Time range to clear :   'Everything'

Also see :   https://www.bbc.co.uk/iplayer/help/clear_cache

more options

Happy 112 :) yes done that one now No improvement

more options

rongtw said

Happy 112 :) yes done that one now No improvement

Only one thing I can think of now :

If you have any security or anti-virus software installed, would you disable it and see if that makes a difference  ?

more options

I have MS defender and Malwarebytes , neither on auto scan . On demand scan only

more options

You have done just about everything one could think of and quite frankly : I'm running all out of ideas .......

How about this :

https://www.bbc.co.uk/iplayer/help/troubleshooting/web/webchat

more options

Hi , just for clarity this is now fixed :) with Firefox 54