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Cant install firefox from setup stub or english full installer (exe).

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  • Last reply by Scribe

DavidLaw
DavidLaw
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When trying to re-install after un-install, download stub installer gets to end of download. I choose run, it tries to install and freezes when starting the extraction.

Similar also happens when I download the english installer exe file. It started when my wife interrupted an update that was underway. I don't know at what stage the update was interrupted. Can anyone help?

When trying to re-install after un-install, download stub installer gets to end of download. I choose run, it tries to install and freezes when starting the extraction. Similar also happens when I download the english installer exe file. It started when my wife interrupted an update that was underway. I don't know at what stage the update was interrupted. Can anyone help?

Chosen solution

Hi, try completely uninstalling - Uninstall Firefox from your computer - you do not need to remove your Profile - under the heading 'Remove user data and settings.'

Now download from https://www.mozilla.org/en-US/firefox/all/

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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All Replies (1)

Scribe
Scribe
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Chosen Solution

Hi, try completely uninstalling - Uninstall Firefox from your computer - you do not need to remove your Profile - under the heading 'Remove user data and settings.'

Now download from https://www.mozilla.org/en-US/firefox/all/

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!