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I can't find a plug-in, extension or Web API for McAfee's True Key password manager

  • 3 replies
  • 16 have this problem
  • 1 view
  • Last reply by johndrew

johndrew
johndrew
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True Key add-in is enabled in Internet Explorer, on my Win 10 PC. But True Key is discontinuing support for IE. I don't see any add-on listed for McAfee's True Key (formerly Intel True Key). Is there an add-on, or extension? If so where is it? My browser selction is defaulted to Firefox. Thanks, John

True Key add-in is enabled in Internet Explorer, on my Win 10 PC. But True Key is discontinuing support for IE. I don't see any add-on listed for McAfee's True Key (formerly Intel True Key). Is there an add-on, or extension? If so where is it? My browser selction is defaulted to Firefox. Thanks, John

Chosen solution

After a third call from McAfee escalated support, they found and installed Firefox add-on - after uninstalling and re-installing True Key. All my logins now work with Firefox.

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All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Hi John, it's confusing because I can't seem to find a working link, I can only say that if I go to the True Key home page:

https://www.truekey.com/

And click the white button with Download — It's free then it triggers an extension install. I have attached a composite of the installation sequence. Do you get that?

johndrew
johndrew Question owner
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Thanks for the suggestion. I spent an hour with McAfee support, and there is an issue with True Key & Firefox. Problem escalated. We deleted and re-installed both True Key and Firefox.

johndrew
johndrew Question owner
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Chosen Solution

After a third call from McAfee escalated support, they found and installed Firefox add-on - after uninstalling and re-installing True Key. All my logins now work with Firefox.