Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't update Firefox

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Whenever I launch FF I get a small message saying it was not possible to install the latest updates - check that there are no other instances of FF running. Well, there aren't, but I always get that message. How to stop it?

Whenever I launch FF I get a small message saying it was not possible to install the latest updates - check that there are no other instances of FF running. Well, there aren't, but I always get that message. How to stop it?

All Replies (3)

more options

If you have trouble with the upgrade, use this link; http://www.mozilla.org/en-US/firefox/all/

more options

Thanks. But it took ages to get it to work!

more options

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.


If there is still a problem, let us know.